Integrating Total Quality Management and Knowledge Management
نویسندگان
چکیده
In the early1980s when total quality management (TQM) was first introduced in companies as the way to achieve organizational success/excellence, it did not receive an immediate support and universal acceptance. Gradually the benefits of quality and quality management programs became evident and controversies disappeared. Twenty years later, organizations are facing precisely the same dilemma with Knowledge Management (KM). The aim of this paper is twofold: Firstly it suggests that there are many commonalities between TQM and KM and discusses how the latter can benefit from the former. Secondly, it presents the relationship and differences between TQM and KM goals and objectives. To this end, we address issues such as: are TQM and KM two independent disciplines? Are they complementary? Do they interfere or do they facilitate and nurture each others’ capabilities?
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